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Lawrence Seltzer
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April 18, 2016 at 10:51 am
For my client gatewaysonline.com, when someone successfully registers (with payment), the registration email is not sent to the admin email address. It is sent to the registrant. When I click on the “RESEND” button in the CP, the admin DOES get the appropriate email.
But only when I click! the admin doesn’t get the email as soon as there is a successful registration.
I tried looking for a setting, but I can’t find one that would turn this notification on or off.
What is wrong and how do I solve it?
Thank you.
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Lorenzo Orlando Caum
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April 18, 2016 at 11:48 am
Hi Lawrence,
Are you seeing anything in the spam/junk folder?
Also, if you are not already using one, then try setting up a transactional email service like Mailgun or Sendgrid (both have a generous free tier):
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Here is a step by step guide for Sendgrid:
https://gist.github.com/lorenzocaum/4677f472b012a5a88630
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Lorenzo
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Lawrence Seltzer
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April 18, 2016 at 12:17 pm
I already have Postmark running, which does the same thing as your suggestions. There is no record of an email being sent to the admin email address, though there are many records of emails going out to me and others due to activity via EE4.
Is there a configuration setting that causes email notifications to be sent (or not to be sent) to the admin email upon a registration or payment? Maybe that setting is turned off? But I don’t see anything obvious. I remember that there used to be an option for an admin email for each event, but that option seems to have disappeared.
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Lorenzo Orlando Caum
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April 18, 2016 at 1:08 pm
Hello, is the event admin recipient enabled (appears blue) for the registration approved message type?
http://cl.ly/1p1Z1J2H0z3W
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Lorenzo
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Lawrence Seltzer
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April 18, 2016 at 1:57 pm
Please tell me how do I make the “Event Admin” dark blue – which I assume would mean that the “event admin” would receive an email.
Clicking “event admin” does not do so – it brings me to a screen where I can edit the template, but I don’t want to edit the template, and there is no obvious setting to turn sending on and off.
Please advise.
Thank you.
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Lorenzo Orlando Caum
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April 18, 2016 at 6:31 pm
Hi, click-through on the event admin link for the registration approved message type and then look for the TO field.
Add this shortcode and save changes:
[EVENT_AUTHOR_EMAIL]
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Lorenzo
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Lawrence Seltzer
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April 19, 2016 at 9:50 am
OK. I see this can work. I just need to fine tune it. I created the event, but there is a 3rd party that is handling the registrations, and they are receiving mail from the main admin email that is on the EE4 settings screen. What is the shortcode for that email? I tried to look it up in the help section but was not successful in my search.
Thank you.
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Lorenzo Orlando Caum
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April 19, 2016 at 9:58 am
Hello,
Typically, the event author (event author) is the one that receives the email notifications.
You can create a custom email template for this event and then add their actual email to the TO field for the custom registration approved email template that will be assigned to this event:
https://eventespresso.com/wiki/how-to-create-a-custom-message-template/
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Lorenzo
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