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Events FSKLAW
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August 7, 2014 at 11:33 am
Hi,
When someone signs up for an event on our site, they do not receive a registration email. I tested it myself, but I never got the email. After registering, it says that I should receive an email shortly, but it never comes. We’re using WordPress version 3.9.2 and Event Espresso – 3.1.36.5.P.
Thank you.
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Tony
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August 7, 2014 at 11:55 am
Hi,
Generally speaking Email issues are due to server configuration.
Does the admin receive any confirmation emails?
Can you try installing a plugin such as ‘Check Email‘ and see you can send a test email from there?
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Events FSKLAW
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August 7, 2014 at 12:01 pm
I installed “Check Email” but didn’t receive an email. There was no error message though. I also contacted our host, DreamHost, about the issue but I haven’t heard back from them yet. I thought I would check with EventEspresso also to see if it’s something you guys can fix. So once DreamHost fixes the issue, registration emails should start working?
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Lorenzo Orlando Caum
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August 7, 2014 at 2:12 pm
Hi,
Please try the Mandrill or Postmark app services. They take over email delivery from the native WordPress mail function:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Events FSKLAW
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August 7, 2014 at 2:32 pm
Mandrill worked and now registration emails are going through.
Thank you for your help.
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Lorenzo Orlando Caum
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August 7, 2014 at 3:42 pm
Thanks for confirming.
If you need help with anything else, just open a new support post.
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Lorenzo
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