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digisigns
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June 9, 2016 at 11:40 am
As an admin, I am not getting any emails when someone registers. Whats am I doing wrong. I am using sendgrid and checked users are getting emails but not me as an admin?
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Lorenzo Orlando Caum
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June 9, 2016 at 12:19 pm
Hello,
Have you made any changes to the messages system in Event Espresso –> Messages?
Also, what if you go to the registration approved message type with the event admin recipient and then enter your email in the send test email area and send one?
Is anything received?
—
Lorenzo
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digisigns
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June 9, 2016 at 9:07 pm
I did make changes to the messages.
I tried sending a test email. I never got it in my admin email address “digitalsignagenw@outlook.com
But then I tried test email to a different gmail account and got that
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Tony
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June 10, 2016 at 1:49 am
Hi there,
If its working for gmail but not outlook its likely the email is being caught by the spam filter.
Did you check your spam folder within outlook?
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digisigns
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June 10, 2016 at 1:52 am
nothing in my junk folder. They did come to my junk folder till to days back and now nothing.
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Tony
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June 10, 2016 at 2:21 am
If you log into your SendGrid account and go to SendGrid -> Activity do you see the emails there?
If unsure send another test email and check the activity list again, compare the timestamps to make sure if the email shows up.
If it does what ‘status’ does it have? (Delivered, processing, bounce etc)
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digisigns
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June 24, 2016 at 4:27 am
Following up on on getting admin email when registration is approved. I checked the sendgrid activity and it says “delivered” but I see no email in my inbox. I am using the same email account that is sending and receiving these emails.
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Tony
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June 24, 2016 at 5:02 am
That’s strange.
If Sendgrid shows the email as delivered that EE has triggered the email and then has no control over it.
[EVENT_AUTHOR_FORMATTED_EMAIL] parses to the email address of the user account that is set to the event author, is that currently set to your user account? If so is your WP user account on that site receiving the emails?
You could change [EVENT_AUTHOR_FORMATTED] email to [CO_EMAIL] and retest.
The message will then use whichever email address is set within Event Espresso -> General Settings -> ‘Primary Contact Email’ for the emails.
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