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jmahood
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October 23, 2012 at 8:11 am
Hello,
My client did a test registration for an event in which they had a custom email setup. Somehow, this text got deleted from the event admin page (I’m guessing that this could have been cause by a number of things and isn’t really the issue, but might have something to do with my actual problem).
My client received 3 emails. One email was from PayPal, another was from the system with the event title in the subject, and the last was blank with no subject or body. I searched the forums and documentation but couldn’t find any information on the issue.
Could this have something to do with the custom email text being removed? Also, the client that did the test registration is listed as the primary admin under General -> Settings.
Thanks!
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Jonathan Wilson
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October 23, 2012 at 10:24 am
Yes, if the text in the custom email was deleted, and you are using that custom email, then that is probably what causes the blank email to be sent.
Have you added content back into the custom email?
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jmahood
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October 23, 2012 at 12:26 pm
Thanks Jonathan,
I explained this to my client and think that we are good. The email content was either no saved correctly by them, or there was some sort of save-error because we were both modifying the event at the same time.
Thanks again.
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Jonathan Wilson
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October 23, 2012 at 12:31 pm
Great. Glad you got it sorted out.
Let us know if we can help with anything else.
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