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Registration Approved Email Didn't send

Posted: March 12, 2018 at 11:15 am


kdaily

March 12, 2018 at 11:15 am

I had a registrant who had 4 failed payments, and then a fifth payment was successful. The registration approved email never sent. I had to select yes under send messages to trigger it to send a message. Any idea why it didn’t send the event admin or the registrant email when the payment was successful?


Josh

  • Support Staff

March 12, 2018 at 2:15 pm

Hi kdaily,

Can you check the Messages Activity List table (In Event Espresso > Messages) to see if any messages were generated after the moment the payment was accepted?


kdaily

March 12, 2018 at 2:20 pm

I checked there. There were 4 payment failed messages to the registrant, then there was a payment successful to both registrant and event admin. There was no message generated for registration approved.


Josh

  • Support Staff

March 12, 2018 at 2:33 pm

May I ask is the Registration Approved message type activated?


kdaily

March 12, 2018 at 2:35 pm

Yep. Been getting them all day, except for this one. I had to manually trigger it by selecting send related messages to yes and update registration.


Josh

  • Support Staff

March 12, 2018 at 2:53 pm

May I ask which payment method processed the four failed and one successful payment for that transaction?


kdaily

March 12, 2018 at 2:54 pm

stripe


Josh

  • Support Staff

March 12, 2018 at 3:13 pm

One idea why that could have happened is if the site is on Event Espresso 4.9.57.p or lower, messages settings are set to send on a separate request, and the server ran garbage collection just after the fourth and successful payment, then the registration approved message would not be sent.

In Event Espresso 4.9.58.p they removed the usage of WordPress transients for the message locks, so if your site is updated to 4.9.58.p that should not longer happen.

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Updated by  Josh 6 months, 2 weeks ago ago

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