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Registration and abandoned status issues

Posted: October 23, 2015 at 10:41 pm


Giant Dwarf

October 23, 2015 at 10:41 pm

EE: 4.8.4.p
WP: 4.3.1
Add Ons: Multiple Event Registration, barcode scanner and Mailchimp.

I have two issues I’d like to try to resolve.

1. Two visitors paid through PayPal and their transactions or registrations were not added to the event espresso at all. We have their information logged in paypal.

2. A visitor paid through Stripe and was charged successfully but her transaction status was set to abandoned. Her registration went through as usual.

I have previously set up IPN with PayPal too.

Thanks!


Lorenzo Orlando Caum

  • Support Staff

    •

October 24, 2015 at 8:53 am

Hi, your version of Event Espresso is an older version of the software.

Could you backup your WordPress site and then update?

https://eventespresso.com/wiki/how-to-back-up-your-site/

Here is our change log so you can see changes since your version:

https://eventespresso.com/wiki/ee4-changelog/

—
Lorenzo

The support post ‘Registration and abandoned status issues’ is closed to new replies.

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Status: closed

Updated by  Lorenzo Orlando Caum 8 years, 7 months ago ago

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