Support

Home Forums Event Espresso Premium Refunds with Stripe

Refunds with Stripe

Posted: August 1, 2020 at 5:27 am


SteveMBragg

August 1, 2020 at 5:27 am

When we do a refund for a booking in EE the refund is actioned in the booking system but the refund does not carry on to Stripe and de refunded on the customers card.

Is it not possible to allow the refund in the booking system to be refunded on the customers card, via Stripe??

Regards

Steve B


Tony

  • Support Staff

August 3, 2020 at 4:49 am

Hi Steve,

Not currently no, the refund in Event Espresso is there to keep a record but to actually refund the card itself you’ll need to do so through the Stripe dashboard.

We do have a ticket to investigate initializing the refund from within Event Espresso itself. However, one issue with doing so is some providers allow us to do so via a specific refund request, others allow us to do so in a convoluted way loading up an iframe to essentially log into the merchant’s site and some don’t allow it at all without logging-in directly so it’s pretty inconsistent.

Stripe is one of the ones that allow you to refund using a refund request but we don’t have any functionality built into Event Espresso to create/capture those requests currently.


SteveMBragg

August 3, 2020 at 5:52 am

Ah OK. I know it can be done as Woocommerce does refund direct to the Stripe account, so hopefully in time you will get there.

Thanks

Steve

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  SteveMBragg 2 months, 3 weeks ago ago

Topic Tags

Notifications

This topic is:
pending
Do NOT follow this link or you will be banned from the site!
[gravityform id=80 title=false description=false ajax=false]
<div class='gf_browser_unknown gform_wrapper' id='gform_wrapper_80' ><form method='post' enctype='multipart/form-data' id='gform_80' action='/topic/refunds-with-stripe/'> <div class='gform_body'><ul id='gform_fields_80' class='gform_fields top_label form_sublabel_below description_below'><li id='field_80_1' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_80_1' >First name<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_80_1' type='text' value='' class='medium' aria-required="true" aria-invalid="false" /></div></li><li id='field_80_2' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_80_2' >Email address<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_80_2' type='email' value='' class='medium' aria-required="true" aria-invalid="false" /> </div></li><li id='field_80_3' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' >GDPR Agreement<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_80_3'><li class='gchoice_80_3_1'> <input name='input_3.1' type='checkbox' value='I consent to have this website store my submitted information so they can respond to my inquiry.' id='choice_80_3_1' /> <label for='choice_80_3_1' id='label_80_3_1'>I consent to have this website store my submitted information so they can respond to my inquiry.</label> </li></ul></div></li><li id='field_80_4' class='gfield gform_validation_container field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_80_4' >Name</label><div class='ginput_container'><input name='input_4' id='input_80_4' type='text' value='' autocomplete='off'/></div><div class='gfield_description' id='gfield_description_80_4'>This field is for validation purposes and should be left unchanged.</div></li> </ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_80' class='gform_button button' value='Download Now' onclick='if(window["gf_submitting_80"]){return false;} if( !jQuery("#gform_80")[0].checkValidity || jQuery("#gform_80")[0].checkValidity()){window["gf_submitting_80"]=true;} ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_80"]){return false;} if( !jQuery("#gform_80")[0].checkValidity || jQuery("#gform_80")[0].checkValidity()){window["gf_submitting_80"]=true;} jQuery("#gform_80").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_80' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='80' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_80' value='WyJbXSIsIjBiNjdjZjkyMDUzOWUxOWY5Y2NiZjIwMzM4YjA1Mjk4Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_80' id='gform_target_page_number_80' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_80' id='gform_source_page_number_80' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div><script type='text/javascript'> jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 80) {} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );</script><script type='text/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [80, 1]) } ); </script>
[i]
[i]