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Recently purchased renewal of license, but plugin update fails

Posted: October 28, 2016 at 7:54 am


Maeve Gives

October 28, 2016 at 7:54 am

My license for EE was due to renew next month. I renewed it. But now plugin updates are failing and I’m getting the following message on my site…

“An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

How do we correct this?


Josh

  • Support Staff

    •

October 28, 2016 at 10:53 am

Hi there,

I’m sorry for the trouble. Someone from the sales team has updated your account. You’ll be able to run the updates now.

The support post ‘Recently purchased renewal of license, but plugin update fails’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

If you would like help from the Event Espresso staff, then please purchase a support license right now so you can create a support topic in our premium support forums.

Status: closed

Updated by  Josh 7 years, 6 months ago ago

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