Posted: March 12, 2018 at 12:33 pm
There appears to be a conflict between it and any other reCAPTCHA plugin – which is needed to ensure the WordPress login and other areas are protected.
When the reCAPTCHA Anti-spam feature of Event Espresso is activated, the user details are not recognised – an error pop-up appears:
An error has occurred:
So existing users cannot log back in to book future events.
I have tried multiple reCaptcha plugins, and it’s always the same result.
Could you please help me resolve this.
If you need any additional information, please let me know.
Thanks in advance for your help.
May I ask what are the “other reCAPTCHA plugins” installed on the website and where might I download them?
Hi Josh – thanks for getting back to me.
Google Captcha (reCAPTCHA) by BestWebSoft
The first one in the list was the one active before the conflict began – sometime at the beginning of February.
I’m not able to replicate this on a test site, but that’s probably because I’m making guesses about how you’re ending up on a log in form during the event registration process.
Can you outline exactly the steps to replicate the issue? Please include any information like if you have the WP User add-on activated, if the ticket requires a WP capability, or if the event requires log in.
Also, does the page where you see the error have comments enabled?
So clicking on the ‘Proceed to Registration’ button – whether in the cart, the widget or on the pop-up after adding something to the cart.
The system is set-up to ensure only existing users can register (with the ability for new users to create an account via a link in the text on the registration page).
The login form is Step 1 of the EE checkout process and has two fields – username and password – and uses the theme’s format (rather than people seeing the standard WP login page…the standard WP login page they see if they need to create an account).
It’s on this page that when the ReCaptcha is active within EE, that things go wrong.
Comments are not active at all on the site.
I hope this helps! If you need anything more, please let me know.
It sounds like you shouldn’t be using the reCAPTCHA that’s included with Event Espresso because you’re requiring user login or user registration in order to buy tickets. Currently the reCAPTCHA feature within Event Espresso only protects the registration form from spam, but reCAPTCHA isn’t needed or used if you’re requiring user login.
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