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Rangdom Purchases Not Tagged in Infusionsoft, but Order is Complete

Posted: May 17, 2019 at 10:16 am


Sumrok

May 17, 2019 at 10:16 am

We have a free event for our students that we are tagging once they register. I have a total of 131 registered, however Infusionsoft has only 113 total. Everything looks good on the event espresso registration (shows complete for all 131), however Infusionsoft is not showing an order for a random 18 of those who bought tickets and thusly not being tagged for the event.


Sumrok

May 17, 2019 at 1:06 pm

This is crucial and in my opinion is not do to our setup but calls not being sent through from Event Espresso to Infusionsoft. Need someone to push those through


Josh

  • Support Staff

May 17, 2019 at 1:34 pm

Hi,

Can you clarify something? You mention it’s a free event, but also mention they bought tickets. Do you mean they registered for the free tickets when you write “bought” or is there another type of ticket involved?

It will also help if you can share a link to the event in question (feel free to use the private reply feature when you share that link).


Sumrok

May 20, 2019 at 10:05 am

This reply has been marked as private.


Josh

  • Support Staff

May 23, 2019 at 10:29 am

No need to send a private log in.

What you could do is check the timestamps for the registrations that did not get tagged in Infusionsoft, and compare those times in your site’s PHP error log. You’ll be checking for any unique errors from around the times those registrations were made.

The support post ‘Rangdom Purchases Not Tagged in Infusionsoft, but Order is Complete’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 3 months ago ago

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