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Question About Stripe – Refund

Posted: May 15, 2024 at 12:10 pm

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Katelyn

May 15, 2024 at 12:10 pm

Could you please let me know how the refund works in the system for Stripe? Are the fees automatically refunded in the system or do I need to do something within my Stripe account, manually?


Sam

  • Support Staff

    •

May 15, 2024 at 12:34 pm

Hi Kristen,

Currently, the refund in Event Espresso is there to keep a record but to actually refund the card itself you’ll need to do so through the Stripe dashboard.

Stripe is one of the ones that allow you to refund using a refund request but we don’t have any functionality built into Event Espresso to create/capture those requests currently.
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Updated by Sam 2 months, 1 week ago ago

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