Support

Home › Forums › Event Espresso Premium › Question About Stripe – Refund

Question About Stripe – Refund

Posted: May 15, 2024 at 12:10 pm

Viewing 1 reply thread


Katelyn

May 15, 2024 at 12:10 pm

Could you please let me know how the refund works in the system for Stripe? Are the fees automatically refunded in the system or do I need to do something within my Stripe account, manually?


Sam

  • Support Staff

    •

May 15, 2024 at 12:34 pm

Hi Kristen,

Currently, the refund in Event Espresso is there to keep a record but to actually refund the card itself you’ll need to do so through the Stripe dashboard.

Stripe is one of the ones that allow you to refund using a refund request but we don’t have any functionality built into Event Espresso to create/capture those requests currently.
Viewing 1 reply thread

The support post ‘Question About Stripe – Refund’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Sam 5 months, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso