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KJ
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October 25, 2016 at 12:03 pm
1.Purchased new Support License Key, still registering as invalid on WordPress site. Will not allow for EE updates, says “update package not available”.
2.Subscribers on site are not able to purchase tickets in their subscription plan even with the correct subscription levels attributed to their account.
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Josh
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October 25, 2016 at 12:13 pm
Hi there,
For issue #1, do you have the key that starts with “f78” set in the license key field on the Event Espresso > General Settings page?
For issue #2, are you using the WP User integration add-on’s Ticket Capability Requirement feature? If so, may I ask what’s set in the Ticket Capability Requirement field for the tickets?
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KJ
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October 25, 2016 at 12:53 pm
Hi Josh, I upgraded to a business license for the add-ons and all seems well on that end for now.
For #2 I’m having people that weren’t able to purchase tickets test it out again.
We have three ticket options, single member, couples member, and nonmember. Single members TCR is single_member and couples is couple_member, there is non for nonmembers.
The people having issues have been buying tickets for a year plus with no issues and I’m finding it is only a handful of users having the problem. I’ve created new profiles for a few and it seems to fix it but it would be too time consuming to recreate every members profile to fix the issue that way..
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KJ
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October 25, 2016 at 12:54 pm
none for nonmembers*
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Josh
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October 25, 2016 at 1:37 pm
Do you know whether they were logged in to the site at the time they were having an issue, and what exactly went wrong that led to them not being able to purchase the ticket?
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KJ
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October 25, 2016 at 2:17 pm
They’ve tried multiple browsers on multiple platforms. I do not know why it started happening, it was very recently. I’m hoping the updates helped to resolve the issue.
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Josh
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October 25, 2016 at 2:34 pm
Were they logged in or logged out of the site at the time they tried to buy tickets?
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KJ
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October 25, 2016 at 2:41 pm
They are logged in.
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Josh
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October 25, 2016 at 2:56 pm
Do you know the exact error or message they see when they try to get the ticket that they’re supposed to be able to get?
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KJ
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October 25, 2016 at 3:09 pm
There’s no message, it only offers them nonmembers tickets as opposed to the drop down menu that is usually there for them to purchase member tickets.
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Josh
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October 25, 2016 at 3:12 pm
Do you mean a ticket quantity selector drop down? There should not be any drop down menus unless that was something built custom. Can you post to a link to an event that has member only tickets so we can take a look? It will also help if we can get a temporary log in as well, and you can send the temporary log in by means of the secure form on this page:
https://eventespresso.com/send-login-details/
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KJ
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October 26, 2016 at 11:09 am
https://www.185kingst.com/events/123-intimate-solo-concert-sierra-hull-2/
login: testuser
password: testuser
You will see drop down menus for couples member tickets and nonmember tickets. New users can see both, it’s the members that have been using it for awhile that are no longer given the member options only nonmember..
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Josh
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October 26, 2016 at 3:58 pm
That’s probably an issue with those user accounts’ capabilities. For example, the testuser account that you set up has access to the Member Couple ticket, but does not have the access to the Member Single ticket. You’ll need to make sure that you either add the relevant capability to the member account, or use a capability in the ticket editor that the current member accounts have.
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