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Kandil
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August 18, 2022 at 2:45 pm
Hi there
We have an event where the registration is mostly working.
https://nobleroad.org/events/uk-european-suhba-2022/
When a single attendee ticket is added and the email exists in the users, a prompt to log in shows up fine.
However, when more than one attendee is part of the cart the login prompt doesn’t show and it’s just a yellow bar. It just keeps getting stuck at the attendee information step as a result.
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Kandil
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August 18, 2022 at 11:13 pm
Here is a screen shot: https://docs.google.com/drawings/d/e/2PACX-1vSJqPDZ2sdZoZN7_r6f22CODS4izT7JBftbCsticm9qmKmQ7tDLL4aNTZEgRl1fS3Oo1D11AOfDv5Gl/pub?w=960&h=720
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Tony
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August 19, 2022 at 6:54 am
Hi there,
I can’t reproduce this on my test sites, can you send me the details of an attendee I can use to view this?
I’d like to check the ajax request/response sent to/from the server.
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Kandil
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August 21, 2022 at 3:16 am
This reply has been marked as private.
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Joao Victor
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August 23, 2022 at 5:08 pm
Hi there,
I was able to reproduce the same on your website, but not in my local environment. Could you please share your temporary Administrator WordPress through this link: https://eventespresso.com/send-login-details/
Keep in mind that’s an odd issue, so getting the credentials is not a solution guarantee, it will help us to troubleshoot this.
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Kandil
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August 24, 2022 at 1:34 am
This reply has been marked as private.
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Kandil
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August 24, 2022 at 1:34 am
This reply has been marked as private.
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Tony
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August 24, 2022 at 8:37 am
Hi there,
I’ve managed to reproduce this and created a ticket for our developers to investigate this further.
I’ll post any feedback given here.
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Kandil
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August 24, 2022 at 3:05 pm
Thank you Tony! Much appreciated. Assuming it’s not a quick fix?
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Tony
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August 24, 2022 at 3:42 pm
If you’re comfortable with PHP I can give you a quick fix 🙂
In \eea-wpuser-integration\EED_WP_Users_SPCO.module.php
Around line 533 you should have this:
$stop_processing = true;
$field_input_error[] = 'ee_reg_qstn-' . $registration->ID() . '-email';
Right below those 2, before the }, add break 2;
Like this: https://monosnap.com/file/BLVTGThXYrV9W2NPZp2S6Jg3kg2V0V
We may include a different fix for this in the next update, but the above should work for you in the meantime.
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Kandil
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August 24, 2022 at 4:29 pm
Hi Tony
Thank you for that. We have edited the PHP and the fix seems to be working!
I will let you know if anything changes.
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Joao Victor
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August 24, 2022 at 5:21 pm
Hi there,
We’re glad it’s fixed!
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