Support

December 10, 2015 at 10:08 pm

Hi,

I just activated the promotions add-on. Created a promo code that will offer a 100% discount. Applied it to an event I just created. Was trying to do a test. Selected two tickets, added in the details (names, emails etc) and proceeded to payment. Applied my promo which changed the price to 0 so all good. But then when I clicked on finalize registration, I keep getting

“An invalid response was returned from the server while attempting to process your request. Please refresh the page and try again or contact support.”

I disabled the promo plugin, and then changed the price of the ticket to 0 and processed the order and it went through fine. Additionally when I disabled the plugin and processed the order the data was not translated to infusionsoft AGAIN. I updated the plugin to a newer version today. Not sure if that has something to do with it. but the infusionsoft connection seem to have broken again. Can somebody please help me with this as this is an urgent issue.

So you know I have no caching plugins on the site and my hosting has disabled caching for these pages.