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Matt Shane
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April 19, 2021 at 10:23 am
If I have a promotion active and enabled but on checkout I do not see a box to enter the promotion what needs to be enabled?
Thanks,
Matt
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Tony
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April 19, 2021 at 1:56 pm
Hi Matt,
May I ask what you mean by an active and enabled promotion?
The promotion section will only show if there is an applicable promotion on one of the events in the current session so as long as your promotion either has no dates set, or if it does have dates and the current date/time is ‘valid’ for those AND the promotion is either a global promotion or it is selected on the specific event in the cart.
Can you add a screenshot of your edit promotion screen for the promo in question, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Matt Shane
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April 19, 2021 at 2:55 pm
I see – I thought by default it was assigned to all events.
Thanks!
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Tony
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April 20, 2021 at 2:42 am
You’re most welcome.
Only global promotions apply to all events, anything else needs the promotion to be applied to the item (which right now is events).
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