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Promotional Codes not loading

Posted: April 1, 2014 at 12:32 pm


Elizabeth

April 1, 2014 at 12:32 pm

When you click on Promotional Codes it just says ‘loading’ and they never load.


Elizabeth

April 1, 2014 at 12:46 pm

Just to clarify, this is in the back end.


Lorenzo Orlando Caum

  • Support Staff

April 1, 2014 at 12:54 pm

Hello,

Are you seeing the same issue if you temporarily deactivate all plugins and reactivate only Event Espresso & addons?


Lorenzo


Elizabeth

April 1, 2014 at 1:06 pm

Just tried and still same issue. Everything else shows fine, events, venues, etc…


Elizabeth

April 1, 2014 at 1:16 pm

ok…they show in Firefox, and not in Chrome


Lorenzo Orlando Caum

  • Support Staff

April 1, 2014 at 1:35 pm

Hello,

I’ve just taken a look at a test site with all of the EE3 addons in Chrome and the promotional codes pages is loading:

http://cl.ly/image/2R3K1s1K210s

Could you try a force refresh?

http://en.support.wordpress.com/browser-issues/#force-refresh

Also, are you running any extensions in your Chrome browser? If so, you may want to try temporarily toggling those off to see if that helps.


Lorenzo


Elizabeth

April 1, 2014 at 1:41 pm

Just tried doing both and not showing. I tested it on another site in Chrome and they show. Its only this one site. But the other site is set up the exact same way…same plugins and all.


Josh

  • Support Staff

April 1, 2014 at 5:21 pm

Hi Dorian,

Is it the same theme too? Another thing to check is to see if there are any JavaScript errors in the console when looking at the page in Firebug or Chrome’s web inspector.


Elizabeth

April 1, 2014 at 5:21 pm

Yep, exact same theme. Ill check errors.

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