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mskibbe@gmail.com
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March 30, 2016 at 2:49 pm
I’ve just set up the Promotions add-on, and ran through my first test registration with the code. The promotional code entry box shows up on the select payment screen, but as soon as I entered the code and hit the button next to it… it closes out the entire registration process, even without a radio button selected for payment type.
Help!
Mike
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Josh
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March 30, 2016 at 3:16 pm
Hi Mike,
Can you check you PHP error log? This sounds like it’s throwing a fatal error. It may be an out of memory error if the server is running low on memory. If that’s the case, you can try bumping up the amount of memory available to the server.
http://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted
If you can post a link to one of the events, we can also check things from the front end as well.
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mskibbe@gmail.com
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March 30, 2016 at 3:43 pm
https://www.rpmconference.com/index.php/events/2016-rpm-conference-chicagoland/
There’s the event link, and the code I’m testing is Speaker2016, if you want to try a registration for an early bird and apply the discount code to see what is happening.
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Tony
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March 31, 2016 at 1:56 am
Hi Mike,
Which browser are you using?
I’ve just ran a test registration on that event, input the discount code and then selected Invoice as my payment method – http://take.ms/4CkU5
Finalized the registration manually and was redirected to the thank-you page as expected.
Are your steps different from mine?
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mskibbe@gmail.com
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March 31, 2016 at 8:22 am
Internet Explorer.
Are you putting in the code and then clicking the “Submit Promotion Code” button? Or just putting in the code and continuing down the page?
For me, when I click the Submit Promotion Code button, it applies the code, but then finalizes the transaction right away, not allowing me to then choose a payment type. So it defaults to an invoice and says thank you, not allowing for a user to choose Paypal.
It would help to see it applied earlier in the process, but either way, it shouldn’t process through the payment page just to submit the code, right?
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mskibbe@gmail.com
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March 31, 2016 at 12:16 pm
Also, ran the server check plug-in, and PHP test verified memory of 128M for PHP. So I don’t think that’s the issue.
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Josh
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March 31, 2016 at 12:27 pm
Hi there,
May I ask which version of Internet Explorer you are using? Along with that, if you try it with another browser, does the form behave differently for you?
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mskibbe@gmail.com
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April 1, 2016 at 7:22 am
IE 11, Google Chrome displays the same behavior.
As soon as you submit the code, the thank you page pops up and confirms registration. Have you tried running through a registration, Josh? Just wondering if it did the same thing for you or not.
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Tony
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April 1, 2016 at 8:01 am
In both IE11 and Chrome I’ve tested registrations.
I am applying the Promotion code and clicking submit – http://take.ms/vyVhN5
Then I can select the payment method – http://take.ms/fy3x0
Then finally finalizing the registration.
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Tony
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April 1, 2016 at 8:07 am
Ah ok, I think I’ve found the problem.
Your registering for a single ‘Early Bird Event Registration (No Meals)’ ticket, right?
The value of that ticket is the same value as your Speaker2016 discount, meaning there’s nothing to pay and therefor no payment method to select so EE finalizes the registration for you.
If not can you provide a list of steps you are taking on the ticket selector, the specific tickets and quantities selected please.
Previously I selected 2 tickets which put me over the discount amount, that’s why it didn’t happen previously.
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