Home Forums Event Espresso Premium Promotion codes won't apply

Promotion codes won't apply

Posted: January 21, 2020 at 10:28 am


January 21, 2020 at 10:28 am

I’m using 4.10.2.p, and I just installed the Promotions add-on. I’ve added 7 promotion codes for the event I’m running – all for 100% discounts – and none of them appear to be working.

When I enter the promotion code on Step 1: Attendee Information, the price doesn’t change, but I don’t get an error message, either. When I enter it on Step 2: Payment Options, I get an error message that I need to complete the required CC fields. But that’s the whole point: it should be free, and I don’t want my guests to have to enter a CC thinking they’ll be charged.

I followed the setup and I haven’t added custom coding or anything to the pages. Here’s what I’m working on:
Example promo code: Photographer

Any help is appreciated!


  • Support Staff

January 21, 2020 at 10:36 am


You’ll more than likely find that deactivating the Autoptimize plugin will fix this. The Autoptimize plugin has a “feature” that has the unintended effect of removing a localized script variable that the Promotions add-on requires. There’s probably a way to set up Autoptimize so it doesn’t do that and I can look into this.

In the meantime can you try deactivating Autoptimize to see if that fixes the issue?


January 21, 2020 at 10:58 am

I deactivated it, and the promo codes are working! Hooray!

I appreciate you still looking into the issue so that I can still run Autoptimize, just in case.


  • Support Staff

January 21, 2020 at 11:29 am

You could try adding to the “Exclude scripts from Autoptimize:” setting on the Autoptimize plugin settings page. You add a comma then:

Then you click Save Changes and Empty Cache


January 21, 2020 at 3:04 pm

That worked perfectly! Thank you so much!

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Updated by  amachi 2 months, 2 weeks ago ago

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