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Promotion code plug-in not visible in dash board

Posted: October 31, 2018 at 2:06 pm

Stephen Atkins

October 31, 2018 at 2:06 pm

I’ve installed and activated the plug in. But it doesn’t appear in my event espresso menu. If I click on settings from the plug in screen, it says I’m not allowed to access this page.


  • Support Staff

October 31, 2018 at 2:22 pm


This sounds like the capabilities for your admin user were not set up when the plugin was activated.

Can you go to Event Espresso > Maintenance > Reset, then click on the “Reset Event Espresso Capabilities” button on that page?

Stephen Atkins

October 31, 2018 at 4:32 pm

Hi Josh:

I found the button you’re referring to under the maintenance tab. I clicked it and reinstalled the plugin. it is still not showing up.

Stephen Atkins

October 31, 2018 at 5:43 pm

Further to this: When I test buying a ticket, the registration screen sows the customer the option of entering a promo code. I just can’t see whwere promo codes are created and applied to an event.


  • Support Staff

November 1, 2018 at 7:24 am

Can you try deactivating the Promo code plugin, the reactivate it on the WP > Plugins page?

Stephen Atkins

November 4, 2018 at 1:17 pm

yes I have tried that. I also deactivated everything except event espresso and the promotion plug in. I’ll try again.


  • Support Staff

November 5, 2018 at 9:48 am

You will actually deactivate the Promotions plugin, then reactivate it.

The support post ‘Promotion code plug-in not visible in dash board’ is closed to new replies.

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Status: closed

Updated by  Josh 1 year, 3 months ago ago

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