Support

Home Forums Event Espresso Premium Promo code created by other user not appearing in event?

Promo code created by other user not appearing in event?

Posted: January 14, 2014 at 10:22 am


Rob Mougey

January 14, 2014 at 10:22 am

Hi –

I created an event that is set up to allow “Global and Specific Promo Codes”. I have successfully created and used non-global promo codes with it. So far so good…

Another user with Event Espresso admin rights created a new non-global promo code, but when we look in the event overview, that new promo code does not appear under “Add Promocodes”.

I created another promo code identical to his (except for the name), and my new code *does* appear in the event overview and can be successfully applied to purchases. We are both set up with the “Administrator” role, neither of us has the “Espresso Master Admin” role.

Any ideas? We are using:
EE 3.1.36.1.P
WP 3.8
MER 1.0.5.p

Thanks!


Josh

  • Support Staff

January 14, 2014 at 12:56 pm

Yes,

This is because the Roles and Permissions add-on is activated. If you need to share promo codes between user accounts, you might consider deactivating/not using the Roles and Permissions add-on since that’s one of its primary features.


Rob Mougey

January 14, 2014 at 1:09 pm

Thanks, deactivating Roles and Permissions makes things work! I guess I don’t understand in what cases Roles and Permissions would be useful, if it prevents letting multiple users share responsibilities.


Josh

  • Support Staff

January 14, 2014 at 1:52 pm

It’s useful for cases where each user has their own promocodes that aren’t intended to be used by other event admins.

The support post ‘Promo code created by other user not appearing in event?’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso