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"Proceed to payment" button issues

Posted: August 6, 2018 at 2:00 pm


MR DECLAN J MAIR

August 6, 2018 at 2:00 pm

Hi,

It’s been reported some users are having issues when pressing the proceed to payment options button in that nothing is happening and they can’t proceed to finalise the registration.

Issues seen to stem from android devices.

Thanks
Declan


Josh

  • Support Staff

August 6, 2018 at 2:18 pm

Hi Declan,

Do you have an Android device that can reliably replicate the issue? If so, you could rule out a plugin or theme conflict by installing the Health Check plugin. Then you log in as admin with the Android device’s browser, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?


MR DECLAN J MAIR

August 6, 2018 at 2:28 pm

Hi Josh,

I attempted to replicate the issue but it worked for me…

Thanks
Declan


Josh

  • Support Staff

August 7, 2018 at 8:02 am

Hi Declan,

If you can give us any additional information about how to replicate the issue we can investigate further.

The support post ‘"Proceed to payment" button issues’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 4 months, 1 week ago ago

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