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Problems with Mobile Registration

Posted: March 20, 2014 at 6:18 pm


Sarah Reed

March 20, 2014 at 6:18 pm

Hi
I’ve gotten a lot of complaints that users can’t register for events from their phone or ipads. They get as far as filling out the registrant’s name, but when they click “Submit” nothing happens. Is there a plug in or something that can make this more mobile-friendly?


Brent Christensen

  • Support Staff

    •

March 20, 2014 at 6:50 pm

Can you post a link to your site please ?


Sarah Reed

March 20, 2014 at 6:58 pm

Sure – http://bit.ly/1iIu3pF


Dean

March 21, 2014 at 2:33 am

Hi,

I tested this out on a couple of Android devices with no issues.

I will see if another support team member can test this on iOS as well.


Josh

  • Support Staff

    •

March 21, 2014 at 12:57 pm

Hi Sarah,

9 times out of 10 if the submit button on the registration form breaks it’s another plugin or the theme itself is running some code that’s breaking the form validation. Do you have an iOS device that you can test with? If so, you could try temporarily deactivating all other plugins to see if that narrows the cause of the issue.

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Updated by  Josh 10 years, 1 month ago ago

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