Support

Home Forums Event Espresso Premium problems with e-mail

problems with e-mail

Posted: November 16, 2016 at 7:55 am


a.chiarottino

November 16, 2016 at 7:55 am

Hi, I add my email address here:
Eventespresso > general setting > Primary Contact Email > This is where all notifications will go to by default so please make sure it is correct.

But email doesn’t arrive. I try to install WP-Mail-SMTP plugin but the situation doesnt change.

My sistem admin obtain this error: 554 Transaction failed: Duplicate header ‘MIME-Version’

and tell me that the “from” field is empty when we try to send the mail and give that error.

Can you help me?
Thanks


Josh

  • Support Staff

November 16, 2016 at 8:03 am

Can you check the From field in the message template editor and make sure something is input there?


a.chiarottino

November 16, 2016 at 8:05 am

I try to add that code to function php
https://eventespresso.com/topic/email-sending-doesnt-work-with-ses/

but nothing is change ( also we use ses)


a.chiarottino

November 16, 2016 at 8:15 am

Hi,
On the mail template I have:

To *: And it is empty, i try to use my mail account
From: [CO_FORMATTED_EMAIL] <– i have that slug, do i need to change this?


Josh

  • Support Staff

November 16, 2016 at 8:56 am

You should change that to be either [CO_EMAIL] or put an email address in that field.

Side note: any of the templates that have an empty To: field are set to not send, so you’ll need to make sure you have something there if you want that particular email to send. Then you’ll also need to make sure you have corrected the From: fields in the message templates that you do want to send.

The support post ‘problems with e-mail’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 years, 12 months ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.