Support

Home › Forums › Event Espresso Premium › Problem With Surcharge on Invoice and Ticket

Problem With Surcharge on Invoice and Ticket

Posted: July 31, 2013 at 10:42 am


Mariruth Kennedy

July 31, 2013 at 10:42 am

We’re having a problem with the surcharge on tickets if there are multiple attendees.
We have a $5 surcharge on tickets, the surcharge amount is charged correctly via Stripe, but the surcharge is not included on the Invoice and Ticket PDF’s on the parent ticket. The attendees tickets all reflect the correct amount, its just the first ticket entered that isnt correct.


Josh

  • Support Staff

    •

July 31, 2013 at 2:53 pm

Hi Mariruth,

We can look into this. Can you let us know which version of Event Espresso and the ticketing add-on are installed? Also, if there were any customizations made to the ticket template or the invoice template please let us know.

The support post ‘Problem With Surcharge on Invoice and Ticket’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 10 years, 9 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso