|
Meg Benedicte
|
May 22, 2014 at 8:51 pm
I’ve a problem with paypal payment processing. When a user signs up for an event sometimes it would process the transaction through paypal and sometimes it wouldn’t. The user gets the confirmation, but they are not charged for the same.
Another problem is with the thank you page. When the user is redirected from the paypal back to the website the payment status shows incomplete.
Below is the link to the image that shows the problem.
http://min.us/i/hp2QqpjHWW8s
On this occasion the payment went through, but the status showed incomplete.
|
|
Tony
|
May 23, 2014 at 6:16 am
Hi Meg,
Registration confirmation emails are separate from Payments. You can set them not to be sent until payment is made using the option within Event Espresso -> General Settings -> Email Settings.
‘Send registration confirmation emails before payment is received’
Set that to No and update the settings.
Registrations confirmation emails will then only be sent once payment is made.
Regarding the thank-you page showing Incomplete, within Event Espresso were those registrations actually complete? (Showing as paid) but the attendee is shown incomplete?
|
|
Meg Benedicte
|
May 23, 2014 at 2:56 pm
It was already set to ‘No”
Sometimes it shows as paid, but on the thank you page it shows incomplete.
|
|
Lorenzo Orlando Caum
|
May 23, 2014 at 6:39 pm
Hello,
Please see this troubleshooting tips for PayPal:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#incomplete
—
Lorenzo
|
