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Problem with payment postings and confirmation emails

Posted: October 29, 2014 at 8:08 am


Drio LLC

October 29, 2014 at 8:08 am

My client is reporting the following issue: PayPal is receiving money for classes registered and sending receipts. But EE is listing the students as registered but unpaid — the payment screen shows “PayPal” as Transaction type; “0” for transaction ID, and nothing as being paid — students are NOT receiving WordPress confirmations.

Help!?


Drio LLC

October 29, 2014 at 8:09 am

Forgot to add: Using EE3


Lorenzo Orlando Caum

  • Support Staff

    •

October 29, 2014 at 1:10 pm

Hi Suzanne,

This can happen if the PayPal IPN has not been setup on the site. This is used to update Event Espresso of payment information from PayPal.com:

https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/

If it is setup, then please check to see if you are running a plugin like Bad Behavior or a similar security plugin.

These can block the PayPal IPN from reaching Event Espresso.

—
Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 9 years, 6 months ago ago

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