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Problem with Key

Posted: November 7, 2012 at 6:41 am


Byron

November 7, 2012 at 6:41 am

I am getting the following messages on my Event Espresso settings page:

> You have the correct Site License Key for Espresso Permissions Basic
> but your current membership access only allows for automatic upgrades
> on one domain. Please log into your account to manage your Site
> License Keys or purchase a support license now. Dismiss You have the
> correct Site License Key for Espresso Ticketing but your current
> membership access only allows for automatic upgrades on one domain.
> Please log into your account to manage your Site License Keys or
> purchase a support license now.

I am only running Event Espresso on one domain: gsship.org


Jonathan Wilson

November 7, 2012 at 9:41 am

Hello Byron,

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.


Annie

November 7, 2012 at 10:01 am

I’m having the same issue


Jonathan Wilson

November 7, 2012 at 10:20 am

Annie,

There were significant changes made between how licensing is handled in 3.1.27.1P and 3.1.28.1P to allow for less restrictions and result in way less install key fails. But the change from the one version to the next may require resetting some keys.

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.

Sorry for the trouble.


Annie

November 7, 2012 at 10:28 am

Thank you!


DIL

November 7, 2012 at 10:30 am

Hi,

I’m having the same issue too. Could I please get a reset?

Thank you!


Jonathan Wilson

November 7, 2012 at 10:31 am

You’re welcome.

I am marking this topic resolved. If you have any further questions, please start a new topic.

The support post ‘Problem with Key’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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