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Florian Werner
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December 4, 2013 at 5:14 am
Hi there,
my client wanted to renew his business licence and also get the addon for seating. Unfortunately we did the transaction the wrong way round, apparently – we first purchased the add-on, then tried to hit the Renew button for the licence – we are presented with a 300$ bill instead of 35% off from 179, as it adds the Seating add-on automatically.
Our intentions were to renew the business licence and add the seating addon to be valid from Dec 13 2013 until dec 13 2014. (we don’t need the seating add-on before january anyway).
Please help to get that sorted out.
Cheers !
Florian
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Florian Werner
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December 4, 2013 at 5:16 am
just to clarify:
we completed the checkout for the Addon, so we were already charged for it; then we went on to complete the business licence renewal.
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Josh
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December 4, 2013 at 8:11 am
Hi Florian,
I’m forwarding this ticket to the sales team. They’ll be able to help you with this.
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Garth
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December 4, 2013 at 8:48 am
Hi Florian,
I’ll email you directly to make sure we get your renewal right.
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This reply was modified 10 years, 5 months ago by
 Garth.
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Garth
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December 4, 2013 at 8:58 am
I sent you an email with a custom discount link. Let us know if you need anything else. Thank you for your business!
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