Posted: February 15, 2018 at 8:49 pm
In recent correspondence with Josh, the following was stated
My question is can the “clearly labeled questions” be “Sponsor Email” instead of “Registrar Email”?
I tried placing the short code given by Josh in the TO: field of the “Event Espresso – Editing Email Payment Received Template (Event Admin Recipient)” default message template like so:
The email did not work, but the attendee did received the email for the subscription to the email list.
Can you tell me what I may be doing wrong?
Here are a couple images that also may help.
I did see some emails come though. They were just slow arriving.
Can you take a look anyway and make sure I’m not doing anything you see as a problem? I appreciate your help.
Also, should I change every email “To:” field that is listed with “primary registrant” as part of it’s list under the title of the email on the Default Message Templates page?
From looking at this screenshot, one thing that may need to be corrected is that screenshot is showing the Event admin template. That template is currently set to be inactive. If you want that template to be sent it needs to be set to active.
That will depend on who the intended recipient is.
Ok. Thank you Josh.
Whilst the above note from Josh is valid, its also important to note that as it stands if you just enabled that context, you are using the ‘Event Admin’ context to send a message to the primary registrant – http://take.ms/4U1X0
We have some documentation on working with message contexts here:
I would advise against using contexts to send message to users that EE doesn’t currently expect. If at some point EE attempt to send messages to event admins you could start triggering messages you actually do want to go to event admins and they send to users as you’ve switched out the shortcode in the to field, does that make sense?
So in the example above, if you don’t want the event admin to recieve a payment recieved notice, disabled that context again.
Use the context switcher (THIS) select the ‘Primary Registrant’ and switch to it.
Now your editing the context that is intended to go to the Primary Registrant.
Switch out the shortcode in use on the ‘To’ field to use your custom one.
I think you have this figured out already, but the question can be whatever you want it to be, its whatever you set within the ‘Question Text’ of the custom question you are using.
There is a message queue within Event Espresso so your message work through that, they us WP cron which replies on the a page on the site being hit.
So the message is added to the queue to be generated, you need to wait roughly 5 mins and hit a page on the front end.
That will ‘step’ the message to the next step which is queued for sending (you can view this in the message activity table as they work through – Event Espresso -> Messages -> Message activity), again wait 3-5mins and hit another page on your site, the message should then send.
EE does this to prevent messages from slowing down the registration process.
I have another question related to this post.
Rather confusing. Is the event author the admin? Where would the event author email address have been submitted if it is someone other than the admin?
I hope I’m understanding this all correctly. I did read the documentation and it’s a bit daunting.
We’ve been referring to those as ‘Contexts’, as in a Registration Approved message template can have multiple contexts in which its used and each of those contexts have their own template, see here:
So a Registration Approved message can send a different message to the Event Admin, the Primary Registrant and each registratant. You may want different information going to the Event Admin, than you would want going to the registrant, right?
Your editing the Event Admin context yes, but you can use the context switch to change to the others (see the above link).
The Event Author is whichever user account is set as the author of the event – http://take.ms/NjrNX
By default that will be the user account of whichever use created the event, but you can change it using the dropdown highlighted.
EE will pull the email address of the user account set as the event author, but you can also create custom messages and set a different email address to be used for those, then set those messages on the event. It all depends on where you want the emails to go.
The support post ‘Primary Registrant not Attendee’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.