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Kish Parmar
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June 26, 2015 at 7:17 am
Is it possible to do this somehow? I mean, if a payment not completed (using Stripe / Sagepay), then dont make the registrations, do not attache them to the Event.
I have a few Pending, and Abandoned transactions attached to our Events, we would like to avoid this.
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Lorenzo Orlando Caum
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June 26, 2015 at 8:15 am
Hi Kish, a session is created and a registration is stored before any payment information can be associated with it.
If the registrant starts a registration by clicking on the register button but does not enter any attendee details, then you’ll see this as an failed transaction.
If the registrant starts a registration by clicking on the register button and enters the their registration information but does not complete payment, then this would be considered abandoned.
Both of these have quick links in the transactions screen and can be removed.
An incomplete registration also has a quick link in the registrations overview screen and they can also be removed.
We’ve received feedback both ways on this information — some members want access to it and others don’t want to see it. We are discussing an optional clean up tool that will clear those out after a certain time period.
Thanks
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Lorenzo
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