Support

July 11, 2013 at 1:55 pm

It was relayed to me from a member of your sales team that I could ask all my questions in one post. Here they are:

1. In theEvent Builder: under EVENT TIMES – what is the box labeled QTY for?

3. In the Event Builder: under FEATURED IMAGE – if a logo of some sort is uploaded here, where will that logo appear exactly?
I uploaded a logo but I don’t see it anywhere other than in the builder section. (Is this because this is a demo site?)

4. In the Event Builder: under ADVANCED OPTIONS – for payment status, can the drop down box items be edited to our fit?

5. Event Registration Page: In the header, would this be our logos so it would reflect our company as well as the side bar?

6. Where would I be able to change the current event status? I see in the event builder I can change it to not active but where or would I be able to show the event Closed, Cancelled, Sold Out…etc?

7. If a need to show an offline manual credit for a cancellation of a registration less an admin fee, how would we go about adjusting the figures in Espresso so that all dollars are accounted for, for our records? (Again, being a demo site is this reflecting? I figured out how to show a full refund to some degree but not able to show a partial refund)

8. One more question? I see that if an issue arises, we can post the issue on the support forum with the understanding that it’s considered non urgent and does not need immediate help. Is this the same as the complimentary support included with the Event product? If not, what is included in the complimentary support before we would need to pay for support via support tokens?

Sorry for having so many but we are in the inquiry phase determining if this product will fit our needs.

Thank you,
Kimberly Franzen

• This topic was modified 4 years, 1 month ago by  Garth.