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WOTP
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December 20, 2023 at 8:15 am
the billing info is filled in and when I click on Credit or Debit (Or PayPal) the screen returns to the top and I get the above message.
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Tony
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December 20, 2023 at 9:01 am
Hi there,
Which PayPal payment method?
Can you link me to an event I can run a test registration on to view this?
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WOTP
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December 20, 2023 at 9:48 am
This reply has been marked as private.
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Tony
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December 20, 2023 at 10:05 am
When do you get an error regarding billing information?
I’m getting an error from PayPal but its not related to the billing info form.
Can I take a quick look over the payment method logs to see if I can spot why this is happening? If so I’ll need temp login details which you can send over using this form:
https://eventespresso.com/send-login-details/
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Tony
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December 20, 2023 at 2:18 pm
Thank you.
So the error your getting is caused by the version of PHP on the sever and the settings used within it.
You’ll need to set serialize_precision = -1 within your PHP settings, some hosts have a section for you to set options while others require you to create a file to set them.
I recommend opening a ticket with your host to have them set it for you.
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WOTP
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December 21, 2023 at 7:19 am
This reply has been marked as private.
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Rio
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December 21, 2023 at 6:59 pm
This is what it does https://www.php.net/manual/en/ini.core.php#ini.serialize-precision.
you can manually go to each setting and test it in your staging account.
if you encounter any problem in your EE, just let us know.
thanks.
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