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Pending Payments

Posted: May 31, 2016 at 11:16 am


toan.ngo1

May 31, 2016 at 11:16 am

I had 5 users register this past weekend for events upcoming. When they register, the payment comes through in PayPal, but their payment status is Pending Payment. Does them being an unverified user matter effect this? When will the update happen to change their payment status?


Tony

  • Support Staff

May 31, 2016 at 2:09 pm

Hi there,

Does them being an unverified user matter effect this?

Do you mean the user making the payment being unverified within PayPal?

If so then no it should not matter.

When will the update happen to change their payment status?

It should happen straight away.

Do you have auto return enabled on your PayPal account?

Did previous payments work or is this your first set of live registrations?

If you open one of the registrations within Event Espresso, then click the ‘View Transaction’ button there it will show you the EE Transactions.

There you should see a payment from PayPal Standard, what color is the status strip for the payment and what does it show for the ‘Gateway Response’?

Here is an example from an ‘Approved’ Stripe payment – http://take.ms/rPkFo
(Green status bar and ‘paid’ response)


toan.ngo1

May 31, 2016 at 4:29 pm

– Auto Return is set to off
– Previous payments including today worked
– If I open the transaction it says PayPal standard, Source – Cart and the image is Blue.


Tony

  • Support Staff

June 1, 2016 at 1:59 am

– Auto Return is set to off

I’d advise enabling auto return, it automatically redirects the user back to your site after payment has been made. The IPN and the above redirect both push details to EE so when the user is redirected back to the site it updates the payment.

Set that return url to your thenk-you page although EE will override whatever you set for each transaction (PayPal needs a valid URl to enable auto redirect)

– Previous payments including today worked

Great.

– If I open the transaction it says PayPal standard, Source – Cart and the image is Blue.

It sounds like the IPN has not been received for that payment. If you check your IPN History within your PayPal account what does it show for these transactions?

Click your account -> Profile and Settings -> My Selling Tools > Instant Payment Notifications (click Update)

or use this link:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-ipns-history

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Status: closed

Updated by  Tony 3 years, 10 months ago ago

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