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Pending Payment on 25% of the Registrations

Posted: January 17, 2023 at 12:04 pm


SONIC BLOOM

January 17, 2023 at 12:04 pm

We have enabled Stripe payment method, and see a lot of approved transactions, but are getting some pending payments, what would cause this , any remedy?


Garth

  • Support Staff

January 17, 2023 at 11:02 pm

Hi there,

Pending Payment registrations can happen for several reasons. Do you see the same attendees attempting to register multiple times (multiple total attempts), or are people just attempting once?

Do you see any of those transactions in Stripe showing declines of payments?

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