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Pending Payment incompted payment

Posted: April 2, 2021 at 7:50 am

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NYSN

April 2, 2021 at 7:50 am

PayPal says the transaction is completed but on the Thankspage is Showing payment is pending You can see a screenshot https://snipboard.io/8nbwIH.jpg

Can You Guid me what is exact issue with getway


Tony

  • Support Staff

April 2, 2021 at 8:19 am

Hi there,

Which PayPal payment method are you using?

You can find this in Event Espresso -> Payment methods. Check which PayPal payment method you have active.

If its ‘PayPal Standard’ then the first thing I would recommend is to switch over to using PayPal Express. It’s the sam account with PayPal but needs different credentials:

https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate

We deprecated PayPal standard a while back due to how unreliable it can be, new users don’t have the option to use it but anyone that has already used can continue to do so.

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