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PDF Download gives 500 Internal Server Error

Posted: January 31, 2021 at 9:11 pm


January 31, 2021 at 9:11 pm

I’m getting “500 Internal Server Error” when clicking the ‘Download PDF’ button on a transaction invoice/receipt. This seem similar to what is described in this unresolved problem:

I’ve followed the steps to enabled debugging (both file and screen), but did not get any further information. Please advise.



  • Support Staff

February 1, 2021 at 6:18 am

Hi Martin,

500 Internal Server Error is a fatal error thrown on the server site, but we need the ‘full’ error to know what is causing it.

Have you checked the servers error logs to see if any errors who up there when you try to download a PDF?

Can you link me to the Invoice/Receipt for a test registration, or an event I can run a test registration so I can view this?

The support post ‘PDF Download gives 500 Internal Server Error’ is closed to new replies.

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Status: closed

Updated by  Tony 2 months, 1 week ago ago

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