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Max-Michel
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June 9, 2016 at 5:42 am
Hello, I have set up a Paypal business account and tried to get PayPal Pro working for an event on my website: http://www.barnsjukhusetmartina.se/events/premiar-for-martinaloppet/
I have provided the Api-details on the PayPal Pro-admin page and followed the setup instructions, but when I get to the registration checkout page and try to submit the payment I’m told that: “This registration step could not be completed. Please refresh the page and try again.”
I have done trouble shooting to the best of my ability but can’t figure it out. Your help would be much appreciated!
Kind regards,
Max-Michel
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Tony
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June 9, 2016 at 5:47 am
Hi Max-Michel,
It looks like the ajax request is returning error 500 which usually means there is a fatal error being thrown.
Can you check your servers error logs and see if there are any errors shown there?
They would normally be within a error.log, error_log or similar file on the server. If you host provides some form of control panel they may also display the errors there.
You could also try enabling WP_DEBUG on the site so we can see if the error is shown there, however usually with these errors the error will only show up in the logs.
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Max-Michel
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June 9, 2016 at 7:22 am
Thank you for your reply!
I have scanned my server for such a file but can’t find one, unfortunately. Is there anything else I can do to troubleshoot?
Regards,
Max-Michel
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Max-Michel
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June 9, 2016 at 8:22 am
Hello again, I found an old thread dealing with the same problem I seem to be having: https://eventespresso.com/topic/paypal-pro-not-taking-payments/
This query was also from Sweden where I’m located, could it have something to do with the problem?
I’m trying to find logs but have so far been unsuccessful. Can I provide you with my ftp-details in order for you to have a look on the server?
Best,
Michel
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Max-Michel
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June 9, 2016 at 8:47 am
I have checked my espresso_log_db59e4e39fd3b0b4eaac29e100965848.txt and the only error logs I find read: EE_Error.core.php -> get_notices()
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Lorenzo Orlando Caum
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June 9, 2016 at 12:09 pm
Hello, I’m posting an update to this support post as we’ve been communicating via email.
PayPal Pro (Website Payments Pro) isn’t working as it is available to merchants in the United Kingdom, United States, and Canada
https://developer.paypal.com/docs/classic/howto_product_matrix/
Stripe (https://support.stripe.com/questions/is-stripe-available-in-sweden) and Braintree are available in Sweden (https://www.braintreepayments.com/country-selection).
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Lorenzo
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