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Paypal transactions with credit card are failing.

Posted: April 16, 2021 at 12:02 pm


cjsells

April 16, 2021 at 12:02 pm

We set up the merchant account with PayPal Express Checkout with Smart Buttons (EE 4.9.64+) – PayPal Pro. I tested it several times yesterday and everything worked fine. Today the credit purchases give a “This transaction cannot be processed. The merchant’s account is not able to process transactions” message and now we get a “critical error” message when we try to proceed to registration. The purcahse transactions are not working at all.


Tony

  • Support Staff

April 19, 2021 at 3:14 am

Hi there,

We set up the merchant account with PayPal Express Checkout with Smart Buttons (EE 4.9.64+) – PayPal Pro

You’ve mention 2 different integration types here PayPal Express with smart Buttons and PayPal Pro. Does the error show when using both?

The error you’ve posted normally happens when you’re using PayPal Pro on a PayPal account that does not have Pro enabled.

When testing this previously did you use a sandbox account?


cjsells

April 19, 2021 at 10:18 am

I dod not use a sandbox account. I tested it live ant it worked perfectly. The client spoke with a Paypal rep to set up the account specifically for event expresso and Pro.


cjsells

April 19, 2021 at 11:03 am

I see that you tried to register. I solved the problem based on your questions. Deactivate the PayPal Express setup and deactivate the PayPal Express with Smart Buttons Plugin. Everything works fine now. I have no idea why it worked initially.


Tony

  • Support Staff

April 19, 2021 at 1:52 pm

Yeah, that’s really strange and unfortunately, I can’t reproduce to troubleshoot further although I’m glad it’s working for you now.

However, something to note above using PayPal Pro is you need to the highest level of PCI Compliance to use it, is that something you aware aware of? If not I highly recommend switching to one of the other integrations (Like PayPal Expreso with Smart Buttons) and leave PayPal to sort the majority compliance out on their servers, leaving you with minimal requirements.

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