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Paypal payments not being marked complete

Posted: January 22, 2016 at 1:14 pm


Brenda Burke

January 22, 2016 at 1:14 pm

We’ve used EE3 for years with the same Paypal setup. Suddenly a while back the registrations paid with Paypal were not being marked paid. We are updated to latest version. Any ideas? Thanks


Josh

  • Support Staff

January 22, 2016 at 1:43 pm

Hi Brenda,

If nothing changed on your WordPress site (new or updated plugins, etc) you could check with your host to see if they’ve made any changes to the firewall that could potentially block PayPal. There’s a troubleshooting guide for PayPal that you can follow as well.

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