Posted: October 29, 2013 at 12:14 pm
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Hello Event Espresso folks, we have been using Event Espresso for a couple of years successfully and have been loving it. All of the sudden the connection to PayPal has broken. The error message we get is this: “We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the “Ask Seller a Question” link on the listing page. When you have the correct email address, payment can be made at http://www.paypal.com.” I have checked PayPal and the account is all correct and we have been able to use our PayPal account for other online payments that are not through Event Espresso, so the issue doesn’t seem to be on the PayPal end, it is more like Event Espresso is not sending the information to PayPal correctly. Oddly enough I am using Event Espresso on another website for another business and they have a similar issue, although they are not using PayPal, they are using a merchant services account. That error just kicks the user back to the event registration page instead of letting them continue with the payment process. It is strange to me that both payment options broke at the same time, so I am guessing they are related. The two sites are hosted on diffrent servers. We have not done any work to either site recently, except I had added a survey plugin to this site recently. I disabled that plugin and the issue persisted, so I don’t think it is that plugin. Below is the system profile info from Event Espresso from both of the installations where it has broken. Any guidance on where to look to resolve this issue will be greatly appreciated. As with most tech problems, this one has popped up at an unfortunate moment, we are in the midst of selling tickets to a popular children’s show and had 30 parents yesterday who tired to get tickets to get to see their kid’s perform and they all received this error message! HELP! Thanks, Olympia Family Theater Website with Paypal issue – ============================================================================================= ============================================================================================= ============================================================================================= ============================================================================================= ============================================================================================= Your server has fsockopen and cURL enabled. <code> ____________________________________________________________________________ Yarn Garden website with Merchant Services broken issue. </code> ============================================================================================= ============================================================================================= ============================================================================================= ============================================================================================= ============================================================================================= ============================================================================================= Your server has fsockopen and cURL enabled. ` |
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Hi Jill, For the Olympia Family Theater Website you can try updating and go to Event Espresso>Payments settings and make sure the PayPal settings are not set to Sandbox mode and that the PayPal ID entered there matches the email address used to log into their PayPal account *exactly*. For the other site, it’s likely the Bad Behavior plugin is blocking the requests from the payment gateway. You’ll need to either deactivate the Bad Behavior plugin or add the Payment provider’s IP address to Bad Behavior’s whitelist in order for the payments to work as expected. |
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Thanks for the support Josh! The update fixed the Olympia Family Theater problem, thanks! I don’t know why I didn’t think of that. On the other site, I removed Bad Behavior and that didn’t do the trick for Yarn Garden, I also updated that Event Espresso and that didn’t do it either. I am tracking down a potential problem with the payment merchant account though, so maybe the problem is there. I will reach out if that’s not the issue and if I am still scratching my head. Cheers! |
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Hi Jill, It may work better to re-enable the Bad Behavior plugin, then check the logs to see if Bad Behavior was blocking anything from the payment gateway. If it was, you can add the IP addresses it was blocking from the gateway to the whitelist. Leaving Bad Behavior activated will help reduce spam. |
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Hello Josh, still having troubles with the Yarn Garden Event Espresso Registration. I am hoping you might have more ideas of where to look for the problem. I discovered that the Woocommerce shopping cart was also not working and was getting hung up on going to the SSL page. So I researched and found that it was having problems connecting to the shared SSL we had been using. So we purchased our own SSL and finally got that configured. It fixed our problem with the shopping cart, but… Event Espresso is still not moving forward to the payment page from the event registration page. Now when you click on the register button, if I look at the URL box up top, I can see it attempting to go to the proper HTTPS page, but then it redirects to the HTTP page and ends up at the default Event page without moving forward to the payment page. Here is a link. http://www.yarngarden.net/all-classes/. Try clicking on the register button, then try registering for a class and you can not move forward past the register page. I have tried disabling Bad Behavior and it doesn’tseem to be an issue, and I have not noticed any issues in the log. Bad Behavior is defiantly helping the site, I had it off for a few days while I was trouble shooting and was flooded with 350 SPAM comments! Thanks for the help! |
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Hi Jill, Looks like there’s redirection issue happening on the event-registration page. Since you mentioned that you’re using WooCommerce that might be the reason. WooCommerce has a feature that lets you secure pages, but it cannot be used if there’s another https plugin activated on the site. Otherwise you’ll get a redirect loop on the pages that are set to be secure by the https plugin. There’s a bit of explanation in the WooCommerce docs: http://docs.woothemes.com/document/ssl-and-https/ What you can do to make all this work together is disable the WooCommerce Force SSL setting, then use your HTTPs plugin to secure the WooCommerce and Event Espresso pages that need to be secured. |
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Hi Josh, just wanted to say you are brillent and the WooCommerce conflict was the culprit. Thanks for the excellent detective work! |
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