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Paul DeLanoit
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July 28, 2015 at 10:19 am
When an event has price set and I am only using PayPal, Confirm Reservation does not take the user to the paypal site, but confirms them and send them a ticket as if they have paid.
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Tony
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July 28, 2015 at 10:46 am
Hi Paul,
Which version of Event Espresso are you using please?
If you edit the event and look for the ‘Default Registration Status’ in the settings what does your event show?
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Paul DeLanoit
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July 28, 2015 at 10:59 am
Default Payment Status for Event: shows no change
Event Espresso – 3.1.37.4.P Version 4.2.3
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Tony
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July 28, 2015 at 12:27 pm
Hmm, can you check within Event Espresso -> General Settings.
Then search for ‘Default Payment Status’, what is that set to?
Have you customised Event Espresso at all? Custom Gateways/Templates for example?
Using FTP if you go to /wp-content/uploads/espresso/
Look within the /templates/ and /gateways/ directories, do you have files there or are they empty?
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Paul DeLanoit
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July 28, 2015 at 12:49 pm
in General Settings the Default Payment Status is set to Incomplete (Default)
There is nothing the /wp-content/uploads/espresso//templates/ folder
and there is nothing in the /wp-content/uploads/espresso//templates/gateways folder
there is a folder there called templates-2013-09-23-17-02-42 that has been files in it, such as shopping_cart.php, return_payment.php, registration_pages.php and 14 other files
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Paul DeLanoit
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July 28, 2015 at 12:50 pm
no we have not customized the custom gateways at all
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Lorenzo Orlando Caum
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July 28, 2015 at 1:30 pm
Hi Paul, could you provide a link to any event on your site so we can take a look and share feedback?
One other question, was this previously working and recently stopped working?
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Lorenzo
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Paul DeLanoit
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July 28, 2015 at 1:36 pm
Hi Lorenzo, yes it was working
here is the event:http://www.stormwisdom.com/wp-admin/admin.php?page=events&action=edit&event_id=4761
http://www.stormwisdom.com/event-registration-2/?ee=4761
Lorenzo you are still an active user
http://www.stormwisdom.com/wp-login.php
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Lorenzo Orlando Caum
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July 28, 2015 at 1:45 pm
Hi Paul, thanks for that information. You mentioned that is was working. Can you recall any recent changes to the site such as new plugin installs around the time that is stopped working?
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Lorenzo
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Paul DeLanoit
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July 28, 2015 at 1:54 pm
Lorenzo, the last PayPal payment for an event was on Jun. 10, so I have confirmed it was working on that date.
As far as recent changes such as new plugins: yes I have been working on a new woocommerce store, but I had woocommerce plug-in stalled prior to Jun. 10th. I did install some new plug-ins for Woocommerce such as
WooCommerce Quantity Increment
WooCommerce Wholesale Lead Capture
WooCommerce Wholesale Order Form
Woocommerce Wholesale Prices Premium
non-Woocommerce plugin I recently installed
Wordfence Security
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Paul DeLanoit
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July 28, 2015 at 4:38 pm
I changed my PayPal setting for Bypass Payment Overview Page from Yes to No.
Now after clicking Confirm Registration on
redacted – Event Espresso support team – LOC
Verify Registration
Event Name: Test Paypal Events
Attendee Price General Admission $0.05
Attendee Name Paul (@mac.com) Edit
Total Price: $0.05
Paul DeLanoit
First Name Paul
Last Name
Email @mac.com
Phone
Additional Comments test
I am directed to the Payment Overview page
Paul ,
Your registration is not complete until payment is received.
Amount due: $0.05
Your Registration ID: 4761-55b8032859c41
A confirmation email has been sent with additional details of your registration.
Please choose a payment option
click to visit this payment gateway
Pay using (PayPal Button here)
So is this how it is intended to work? as far as the registering workflow goes.
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Lorenzo Orlando Caum
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July 28, 2015 at 7:02 pm
Hi Paul,
I followed the link that you provided and I was able to get to PayPal on the first attempt:
http://cl.ly/image/1b2P093t1a14
Do you remember if there were any caching services such as W3 total cache or WP super cache in use?
If so, could you please login to your site with an SFTP or FTP client like Cyberduck or FileZilla and then browse to this location:
/wp-content
If you see any cache_ or advanced_cache files, then please remove them from your site.
Also, I checked into Wordfence Security and it has a caching feature on it:
http://cl.ly/image/3L3u0D1E101N
If it is enabled, please clear the cache through the plugin and then setup no-cache rules for your Event Espresso pages. We have a guide here with examples:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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Lorenzo
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Paul DeLanoit
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July 28, 2015 at 7:18 pm
Lorenzo, thanks of the info, our wordfence cache is not enabled.
when I look in wpcontent/ there is a directory(folder) there titled cache, should I delete the entire directory?
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Lorenzo Orlando Caum
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July 29, 2015 at 6:55 am
Hi Paul, there may be some old caching options still in place. The preferred way to remove the caching would be to reactivate your prior caching plugin, then clear the cache, turn off the caching feature via the settings page for the plugin and then deactivate the caching plugin.
A fallback option would be to delete any cache_ files or folders in the wp-content folder.
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Lorenzo
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Paul DeLanoit
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July 29, 2015 at 9:27 am
Thanks Lorenzo, I have deleted the cache folder.
My event still shows the Default Payment Status for Event: as No Change.
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Lorenzo Orlando Caum
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July 29, 2015 at 1:22 pm
Hi Paul,
Could you try registering in a different web browser than the one that you are currently using?
If the issue does not occur, then please let us know the web browser that you are seeing the no payment issue in so we can continue troubleshooting.
Thanks
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Lorenzo
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