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Paypal Issues (2)

Posted: September 24, 2014 at 7:08 pm


Racheal A

September 24, 2014 at 7:08 pm

Hi-

I am on EE3 Developer. The redirect for PayPal is acting buggy. When redirected to the “Thank You” page, it then redirects you back to PayPal like you didn’t pay. I had the PayPal settings set to “No on the Bypass Payment Overview Page. Then I set it to “yes” as described on a different support post. This time it did not redirect me to PayPal, but it said the payment was incomplete. When I went to navigate away from the page, it gave me a warning not to navigate away or registration info would be lost. The payment did go through though.

Suggestions? This is not a great user experience. It is weird, because it just started happening.

  • This topic was modified 9 years, 7 months ago by  Lorenzo Orlando Caum.
  • This topic was modified 4 years, 2 months ago by  Garth.


Lorenzo Orlando Caum

  • Support Staff

September 24, 2014 at 7:31 pm

Hi Racheal,

Set PayPal payment settings in Event Espresso to the following:

+ No on the Bypass Payment Overview Page

Then save changes.

Next, please ensure that the PayPal IPN is setup:

https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/

This is needed to update the payment information in Event Espresso.

Finally, enable the auto return option in your PayPal account.

This is what should happen during a registration:

Attendee/registrant registers for event –> Transferred over to secure PayPal server where they complete payment –> Within a few seconds, then are then returned to your Event Espresso thank you page which should display the payment confirmation (green checkmark).


Lorenzo

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Racheal A

September 30, 2014 at 5:17 pm

Thank you. This fixed my issues! 🙂

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