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Thomas Houghton
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December 22, 2014 at 8:43 am
Hi I’m having a right headache trying to resolve this I basically have a reoccuring event running on mutiple days I recently changed the registration dates so it would populate this coming year and also changed the price of the tickets – since doing this all customer are showing and incomplete although money is being taken from there paypal account, I looked at the paypal.ipn_results.log and this is what it says ..
redacted – LOC
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Thomas Houghton
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December 22, 2014 at 8:45 am
I have no idea why this has suddenly changed:( the url of the site is http://revolutionbikepark.co.uk/book/ your help would be appreciated as lots of people are trying to book for the coming race season
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Lorenzo Orlando Caum
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December 22, 2014 at 9:11 am
Hi, I did find this in the log:
Errors resulting from the execution of curl transfer: Connection timed out after 45001 milliseconds[12/22/2014 2:51 PM] – FAIL: IPN Validation
It looks like the IPN is timing out. Have there been any recent changes to the server or the site such as security plugin installs?
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Lorenzo
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Thomas Houghton
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December 22, 2014 at 9:16 am
Thanks for the quick response – no changes I’m aware of apart from the changes to the events.. it’s got me stumped and as this is a live site/event I cant express how much I need to get to the bottom of this
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Josh
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December 22, 2014 at 10:33 am
Hi Thomas,
Have you checked with the server’s administrator to see if they’ve updated the firewall’s configuration or updated the cURL modules recently?
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Thomas Houghton
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December 22, 2014 at 12:14 pm
Hi Josh, no updates on the hosts end unfortunately. Looking back through the log I’ve seen that this same error/timeout pops up quite a few times – the strange thing is that after changing the ‘registration date reoccurring formula’ now all the transactions come with this error – I’ve just put another transaction through here’s the return url from PayPal http://revolutionbikepark.co.uk/?page_id=368&r_id=4518-549855cd8942f&type=paypal don’t know if this will help..
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Thomas Houghton
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December 22, 2014 at 2:15 pm
Hi sorry to pester have you had chance to look further into this? I’m being inundated with emails from customers really need to find a fix. Thank you in advance
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Lorenzo Orlando Caum
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December 22, 2014 at 3:09 pm
Hi, could you double-check that the PayPal IPN URL is set to your Event Espresso transactions page?
This should be similar to this:
example.com/transactions/
Next, please try the simplified transactions template:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
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Lorenzo
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Thomas Houghton
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December 22, 2014 at 3:51 pm
Hi I’ve checked IPN URL which is fine and have tried a payment with the simplified template and still have the same issue..
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Josh
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December 22, 2014 at 4:26 pm
Hi Thomas,
It may help to set the cURL timeout to a higher value so it has more time before the timeout:
http://stackoverflow.com/questions/4858104/how-to-remove-curl-time-limit-in-php
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Thomas Houghton
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December 22, 2014 at 5:44 pm
Hi Josh thanks for getting back to me, how would I go about doing that is it something my host will do or can I do it myself?
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Lorenzo Orlando Caum
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December 22, 2014 at 6:59 pm
Hi, this is something that your host can help you configure on the site. It is a server config which is above WordPress.
https://eventespresso.com/topic/paypal-issue-payments-showing-as-incomplete-has-worked-fine-for-past-year/#post-133135
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Lorenzo
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