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Carla Pendergraft
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April 9, 2013 at 5:29 pm
WordPress 3.5.1, Event Espresso 3.1.31.1
Just upgraded to this new version of EE, in case that was causing the issue.
Registration page: http://tpwameeting.com/event-registration-2/
I have read the other topics related to this, and have gone through the troubleshooting checklist. I am not sure if I’ve fixed the problem or not. All the PayPal payments are showing as incomplete, although the payments are showing up in the PayPal account. I’ve checked for the 4 required pages and they all look correct. I did notice the “Exclude pages from navigation” plugin was excluding these pages, and so I deactivated that in case that was the problem.
When I go to the Transactions page on the Internet, it shows “ID not supplied.” Is that correct?
When I look at the Payment Settings section, it has a pink bar that says, “Deactivate PayPal IPN?” and “Attention! For PayPal IPN to work, you need a Business or Premier account.” I’ve gone into the PayPal account, and it is Verified and it is a Business account.
Perhaps this is fixed, and it will show up on all future transactions? Is there any way to pull in the completed transactions from PayPal, the ones that have already gone through?
Thanks.
Carla
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Jonathan Wilson
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April 9, 2013 at 6:03 pm
Hi Carla,
If you will fill out the form on this page, I’ll take a look at it for you: https://eventespresso.com/send-login-details/
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Jonathan Wilson
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April 10, 2013 at 9:04 am
Hi Carla,
After logging in, I found 2 things.
1. You have more than one shortcode on the Event Registration page. You have the [ESPRESSO_EVENTS] and a [SINGLEEVENT] shortcode. This page should only have the [ESPRESSO_EVENTS] shortcode. If you need to display the other shortcode, you should do it on a different page. You can use the [EVENT_LIST] shortcode with other shortcodes on the page however.
2. You have, “Force HTTPS on Return URL” checked in your Paypal Settings. This should only be used if you have an SSL (HTTPS) on your server. It appears that you don’t, so I unchecked that. I’m almost positive this is what was causing the problem.
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Carla Pendergraft
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April 10, 2013 at 1:51 pm
Hey Johnathan,
Getting that Force HTTPS box seemed to fix the problem! We got another registration today and it’s showing a green checkmark. Fantastic!
So, I haven’t gone in and done the other change yet. Since it seems to be working, can I leave it the way it is? It is working so great and everything is in a great order with subheadings for each category. 🙂
Thanks,
Carla
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Josh
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April 11, 2013 at 10:04 am
I think what Jonathan was referring to was there’s additional events being displayed on each step of the registration process. It would probably be less confusing if you had a separate page set up for an event list to display all your events.
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