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drivecenla
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March 1, 2021 at 8:57 pm
I have recently upgraded to the Event Espresso 4 Personal. I need the email notifications from Paypal to show the attendee information. It only shows the name of the purchaser.
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Tony
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March 2, 2021 at 7:40 am
Hi there,
We don’t have the option to change the details on the PayPal receipt email, however, all of the details will be included in the ‘Registration Approved’ message sent to both the registrant and the Event Admin.
Will that not work for your use case?
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drivecenla
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March 2, 2021 at 10:33 am
That should do it. Can you send me a link on how to setup registration approval emails?
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Tony
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March 2, 2021 at 12:50 pm
We don’t have a link for the above as that is how it should work by default.
If you register onto an event with a test registration and pay using a PayPal sandbox account, do you not get an email sent to the admin with subject ‘Event Registration Details’ and the content starting with ‘The following attendee(s) have registered for the following event:’?
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drivecenla
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March 3, 2021 at 9:49 am
we have an email address in the Primary Contact Email
drivecenla@gmail.com
This is where notifications go to when you use the [CO_FORMATTED_EMAIL] and [CO_EMAIL] shortcodes in the message templates.
But not receiving emails.
Please advise.
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Tony
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March 4, 2021 at 9:02 am
I’ll need the bigger picture of your setup for this.
So are you referring to the ‘Registration Approved’ message template?
(Default template or custom? I’ll assume custom for this reply but its very similar for a custom message template)
If you go to Event Espresso -> Messages -> Default Message Templates
Look for the ‘Registration Approved’ message type, does it show 3 edit like?
Edit Event Admin, Primary Registrant & Registrant.
Which of those are blue and which are grey?
—
If you go to Event Espresso -> Messages -> Message Activity, can you see the missing emails listed there? If so, what colour ‘status bar’ do they have? (The coloured bar to the left of each message).
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drivecenla
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March 5, 2021 at 2:46 pm
event admin and registrant are blue
primary registrant is grey
color status is green
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Tony
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March 5, 2021 at 3:07 pm
If they show as green in the message actitiy table, then EE has generate and ‘sent’ the message without any errors, however…
Event Espresso doesn’t actually ‘send’ mail itself, it builds the content and passes it to a function called wp_mail() which is a core WordPress function. That does some additional checking and then sends the email out using whatever your server is set up to use.
If messages show as sent, all of the above went through and returned no errors, but the email is likely being lost/blocked further downstream.
You’ve included a Gmail account above, so are you using something like WP Mail SMTP to send an email via Gmail or are you just using your host’s mail server?
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drivecenla
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March 9, 2021 at 9:10 am
ok i found the issue
admin email is not control by primary email field, its control by author of event
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Tony
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March 9, 2021 at 9:48 am
Only if the message context you are using is [EVENT_AUTHOR_EMAIL], which you mentioned above it is not?
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