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Donato Dandreo
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January 9, 2015 at 7:57 am
Hello, one some registrations the paypal ipn is working fine but on others it shows their payment status as incomplete even though when I check within paypal they have paid?
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Tony
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January 9, 2015 at 8:44 am
Hi Donato,
Does it show incomplete indefinitely or if you look at the registration now does it show complete?
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Donato Dandreo
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January 9, 2015 at 9:44 am
For the ones that work fine, there is a green checkmark but for the ones that arent working right it is a red X.
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Seth Shoultes
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January 9, 2015 at 9:57 am
It sometimes takes a bit of time, sometimes several hours for PayPal to post a response to the server. Another possibility is that PayPal sent a response back to your server, but the response bounced or the server was unresponsive for a short period of time, therefore not capturing the data from PayPal.
You can also view your PayPal Instant Payment Notification history and/or try resending the IPN notifications by logging into your PayPal account, then visit this URL: https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-ipns-history
You should see something like this:
http://www.screencast.com/t/EFum7nKeY
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Donato Dandreo
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January 9, 2015 at 1:59 pm
ok the other weird thing that happend was after someone registered, they went back to the site and it said their registration was cancelled? (although it wasnt)
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Lorenzo Orlando Caum
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January 9, 2015 at 2:10 pm
Hi Donato,
That will occur if the registrant/attendee clicks on the cancel link over on PayPal.com.
That will take them back to your site and show them a registration cancelled screen.
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Lorenzo
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Donato Dandreo
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January 12, 2015 at 3:58 pm
ok where do I find the notification URL for ipn?
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Donato Dandreo
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January 12, 2015 at 4:12 pm
ok i found it. Just need to wait and see if that resolves the issue.
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Donato Dandreo
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January 16, 2015 at 1:51 pm
Hello, I am still having issues even though I setup IPN?
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Lorenzo Orlando Caum
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January 16, 2015 at 5:41 pm
Hi Donato,
Could you also take a look at the additional troubleshooting steps:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
If you haven’t already done so, I would try setting up the simplified transactions template:
https://gist.github.com/lorenzocaum/648f677d0a228fa26f55
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Lorenzo
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