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Payments Suddenly Refunding

Posted: February 28, 2018 at 1:09 pm

Tammy Roque

February 28, 2018 at 1:09 pm

Hey Guys!

Not sure why all of a sudden, recent transactions are processing and then refunding automatically. Everything is updated and still using PayPal.



  • Support Staff

February 28, 2018 at 1:39 pm

Hi Tammy,

You’ll need to contact PayPal support and ask them to look into the automatic refunds. Event Espresso actually doesn’t have a way to initiate a refund via PayPal.

Tammy Roque

February 28, 2018 at 1:49 pm

I found the issue. It was a setting when we created the event. Thank you!

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Support forum for Event Espresso 3 and Event Espresso 4.
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Documentation for Event Espresso 4

Status: closed

Updated by  Tammy Roque 3 weeks, 2 days ago ago

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