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Shannon Wright
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February 19, 2015 at 3:18 pm
We have the registration option available on our site. I am receiving notification of someone that has completed the process but when I go to check our account the money is not in there. This just started this month.
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Josh
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February 19, 2015 at 5:24 pm
Hi Shannon,
Is there registration marked as paid? Can you check to see if your payment gateway credentials are correctly entered in the Event Espresso Payment settings?
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Shannon Wright
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February 19, 2015 at 5:44 pm
Yes it is marked as paid ad completed. I will check it but I have not made any adjustments and it just started this month. I received payments through the website last month.
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Shannon Wright
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February 19, 2015 at 5:46 pm
here is what is entered on my payments page
[ESPRESSO_TXN_PAGE]
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Shannon Wright
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February 19, 2015 at 5:58 pm
Ok my customers are telling me that when they click to pay it is saying page not available but then allowing the registration to be marked as paid and complete.
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Dean
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February 20, 2015 at 4:38 am
Hi,
Can you provide a link to to an event so we can run a test registration please?
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Dean
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February 20, 2015 at 4:38 am
Hi,
Can you provide a link to to an event so we can run a test registration please?
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Josh
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February 20, 2015 at 7:00 am
Hi Shannon,
I checked your account’s profile and went to the site that’s attached to the support license. This looks like an issue with the Quickbooks connection. It may help to re-acquire your connection ticket by following the steps here:
https://eventespresso.com/wiki/payment-settings-ee3/#quickbooks
The other thing to check is the default payment status in the event settings as well as the Event Espresso > General Settings screen. In both places, the default payment status should be set to Incomplete.
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