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[PAYMENT_URL] variable in email message and error with Square

Posted: December 7, 2020 at 11:53 am


kpyles

December 7, 2020 at 11:53 am

Hello,
My client has the [payment_url] variable in a url on messages that are sent to customers who have payments pending. If the user uses this link, selects credit card and then “Next” an error is generated.
“An error has occurred:
It appears the Off Site Payment Method was not configured properly.
Please try again or contact becky@the-sewing-studio.com for assistance.
The idempotency key can only be retried with the same request data.


Tony

  • Support Staff

    •

December 7, 2020 at 12:30 pm

Hi there,

We don’t have a Square payment method and as it’s the payment method that determines what is loaded/sent/processed for each individual payment provider you’ll need to contact the developer Square payment method you are using to fix this.

I’m guessing you’re using The WP Gateways Square payment method?


kpyles

December 7, 2020 at 1:18 pm

Yes, we are using Event Espresso – Square Payment Gateway (EE4) by WP Gateways. I will follow up with them. Thank you.

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Status: closed

Updated by  kpyles 3 years, 4 months ago ago

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