Support

June 26, 2013 at 2:34 am

Ok I ran a couple of tests

When I try the double click or multi/click on the submit payment button (NAB gateway) I received two duplicate payment confirmation emails (really registration confirmation emails) and only one payment was collected. So I am not sure how to force the double payment.

For the attendee that registered today whose payment was collected twice & received two emails,  it has the same transaction ID listed in my NAB account. I don’t know if that is telling us anything??

June 26, 2013 at 3:22 am

Yes I did contact the attendee, he said he didn’t notice anything unusual and only noticed something was up when he received duplicate emails. I will try and contact the other attendees whose payments were collected twice.

I added this to the payment submit button to stop a double press and a tooltip title. It seems to work?

<input type=”submit” value=”<?php _e(‘Complete Payment’, ‘event_espresso’);?>” class=”submit-payment-btn” onClick=”this.disabled=true; this.value=’Sending…’;” title=”Only Click Once”/>

I also added this to the credit card type selection to ensure users are choosing their card type rather than for them to forget to choose a value and Visa being selected

<option value=” disabled selected style=’display:none;’>Please Choose</option>

June 28, 2013 at 12:18 am

Hi Dean/Guys

Unfortunately I am still having this problem with duplicate payments through the NAB gateway. I would say it occurring at least 50% of registrations. I have had a look myself but I can’t seem to work out what is happening and can’t replicate the problem myself.

One of the customers I had today which had a duplicate payment says that he completed the registration and payment and when on the Payment Overview page it refreshed on him and noticed that it displayed a new transaction ID. He said he pressed on the submit payment button only once.

Now looking at my NAB transact account it looks like it is the same E.E Transaction Reference for two separate payments with different NAB transaction IDs. The duplicate payments were 3:30 apart in time. One yesterdays was 56s, another 11s, another 35s, another 25s

Any ideas on what the problem is? thanks

June 29, 2013 at 10:52 pm

Hi Garth

thanks for the reply. Re: [txn_id] I don’t and haven’t used the [txn_id] shortcode. At the moment I am using Josh’s work around mnentioned above, ie no payment confirmation email but a registration confirmation after payment.

Hope this helps

July 2, 2013 at 12:17 am

Hi Guys

Just wondering if you were able to have a look at this one yet?

Another issue I discovered the other day was a fatal error when payments details are declined. I in-putted incorrect cc details into the form and it can back with a white screen “Looks like there was a problem with your payment details. Please try again” repeated over and over again with a fatal error message line 364 includes/process-registration/payment_page.php memory size exhausted, Not sure if this is meant to happen or not

July 3, 2013 at 5:47 am

Hi Garth

Thanks for the reply. I sent Seth, Dean and yourself an email on the 30/6 with all the details to the questions as well as login details for my site if you needed them. Let me know if you would like me to resend this.

Gateway: NAB

Theme: I am the ‘developer’ of the theme. It is just a child theme of
twentyeleven – mainly CSS changes, include sidebar for templates, only 2 functions – one to display WP Page Navi and the other to adjust header dimensions

Plugin List:
BackWPup
Contact Form 7
Event Espresso
Event Espresso – Attendee Mover Tool
Event Espresso – Calendar
Fast Secure Contact Form
Flexi Quote Rotator
Google Analytics for WordPress
Google XML Sitemaps
Network Publisher
Q and A FAQ and Knowledge Base for WordPress
SuperSlider-Excerpt
Widget Context
WP-PageNavi

Let me know if you need anything else.

I estimate this issue is occurring about 50% of the time. Some attendees sign up without issue. Others they are charged twice as described above.

July 3, 2013 at 5:38 pm

Hi Josh

No problems. I have just sent you the same email I sent the other guys with all the website details. Feel free to have a play and I will just ignore all test registrations.

Thanks for your help

July 6, 2013 at 1:52 am

Thanks for your help Josh.

Yes I can’t replicate the double cc charge either. I have completed a number of registrations and payments using the EE front end and haven’t had a double payment myself. However for some reason, every so often, users get charged twice and the NAB transaction account lists these all with the same EE rego ID but different NAB transaction IDs. I don’t even know where to start looking to solve this.

Anyway I will see how it goes over the next couple of days and report back.